Complaints
EOS Financial Solutions Portugal, S.A. provides various mechanisms for submitting questions, complaints, or resolving conflicts.
The available channels are:
- Email: [email protected]
- Online form: available at https://pt.eos-solutions.com/
- Telephone: Customer Support Line – +351 210 496 750
- Complaints Book:
- Physical: available at EOS Portugal headquarters, upon request.
- Electronic: accessible via the website https://pt.eos-solutions.com/ (link to livroreclamacoes.pt).
- Supervisory Authority – Bank of Portugal:
- Address: Apartado 2240, 1106-001 Lisbon
- Website: www.bportugal.pt
For correct identification and handling of the complaint, we request:
- Full name of the complainant and, if applicable, the representative;
- Capacity in which the complaint is made (debtor, guarantor, partner, third party);
- Contact details;
- Tax Identification Number.
Alternative Dispute Resolution (ADR)
Within the scope of ADR, EOS Financial Solutions Portugal, S.A. provides access to the following authorized entities, without prejudice to recourse to the competent judicial authorities:
- Lisbon Consumer Conflict Arbitration Center
- Arbitration Center of the Autonomous University of Lisbon
The complete list and contact details of these entities can be found on the Consumer Portal (Directorate-General for Consumers) and at the Directorate-General for Justice Policy.